“I have just completed JASB’s Improving Performance & Results program with Jerry Siegel. Whatever expectations I had for the program going in, they have been far exceeded by specific gains I have already made. The program covers subjects we all think we understand – communications, goal-setting, teamwork, etc. –, but you quickly learn from the program, how much you don’t know. Then, guided by the curriculum and Jerry, you begin to understand the nuances and what specific actions you must take to be more effective, reach your business and personal goals and gain the life balance we all seek. I have already implemented new policies, procedures and systems based on what I have learned. They and this program are giving me a renewed sense of purpose and achievement. I feel ten times more productive in my 15-year old business and have gained more peace of mind and time to pursue my personal interests and goals.”
Donna M. Autuori, President
Autuori Corporate Communications, Inc.
To understand people and be understood, know that communication is a process that requires three elements to be successful. These are a sender, a receiver and a message. Since we all hear with our own attitudes, often we are unable to listen to what was said. With communication skills, leaders can understand styles of behavior and overcome communication barriers. The silent language of communication is body language which makes up approximately 60% of the message. Words only constitute 10% of the message (sounds and inflection are the missing 30%) but making communicating more difficult is the fact that the 500 most often used words have more than 15,000 different meanings. By listening actively and clarifying with open ended questions, the “communication breakdowns” which are stressful and time wasting are minimized. Since communication is the “human connection”, it is critical for any meaningful relationship but unfortunately it isn’t taught at every level in school although we communicate from the day we are born.